FAQs


  • Should I buy Sterling Silver vs Silver Plated Jewelry? It all depends on your budget, the care you will give your jewelry, and your preference. Both will tarnish over time and from usage, and even from improper storage. Silver Plated Jewelry, if cared for, can last up to 10 years. Sterling Silver also requires care to be free from tarnish. But Sterling can withstand the wear and tear of metal being worn down, thinning from polishing, without revealing a base metal as it is silver throughout. Thus Sterling will last generations if cared for. See our blog on the difference between plated, filled (rolled), and solid metals. 
  • How is the product made? Where do the materials come from? We handcraft our jewelry using resources from trusted vendors. Example: We use semi-precious gemstones ordered from Dakota Stones who ethically mine and cut most of their own, or they have partners who do the same. They clearly label whether the stone is natural, treated or a composite, so I can pass that information on to you. We order our wire from wholesale companies known for their quality. 
  • How do I make sure I order the right size? This is a very good question and accurate measurement is very helpful in getting the proper fit, unless the jewelry piece is adjustable. Please see details in our blog: 
  • What is the return policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return in it's original condition. Please see our full return policy here: https://creativebeadstudio.com/policies/refund-policy . Also located in the footer of our website. 
  • What are the shipping options? Our default shipping is 1st class USPS. If you need your package sooner, you can message me with for instructions. Pick up at the Studio is also available.
  • When will I receive my order? You will receive an email with your tracking number. Typically, orders arrive in 3-5 days from shipped date. And typically we ship within 48 hours of receiving the order with payment. (So a total of 5-7 days is typical).
  • What do I do if I never received my order? Due to the pandemic, there have been reported cases where it took more than a month for a delivery. (We have not experienced this). However, we do ask that you follow your tracking number that was emailed to you when your package shipped. This will be an issue between you and the Post Office. A package will be considered missing after 30 days. If the Post Office can not find your package, we will be happy to work out a solution with you, please message us. Our goal is for our customers to be satisfied with our service and product.
  • What do I do if I received a defective order? OMG, Please message us  ASAP with photo of problem. We will take care of it immediately.
  • How do I make changes to an order I’ve already placed? Once the order has been placed, we usually ship out within a day or two, so contact us immediately. If the package shipping label hasn't been printed, we can cancel the order. If the package has shipped, it is too late. You will receive notice via email when the package ships. However, we will work with you to meet your needs within reason. 
  • Where are you located? Our Bead Studio is located at 1947 Route 140 in Gilmanton Iron Works, NH.  
  • How do I contact your company if my question isn’t answered here? You are welcome to contact us via: email at creativebeadstudio8@gmail.com; text or call: 603-455-5618 or message us from our homepage.